 Privacy Policy
Billabong is bound by the National Privacy Principles of the Privacy Act, 1988 and is committed to safeguarding personal information it may hold at any time in respect of any individual, in accordance with the requirements of those Principles.
About Billabong
Billabong International Limited ABN 17 084 923 946 is the holding Company of a global group involved in the design, production and distribution of surf and extreme sports’ apparel and accessories for male and female markets. Billabong’s products are sold throughout the world by its directly controlled operations in Australia, New Zealand, North America, Europe and Japan and through licensed operations and distributors in other regions.
Key Australian trading companies of the global group include:
GSM (Operations) Pty Ltd ABN 67 085 950 803
GSM (Trademarks) Pty Ltd ABN 66 085 955 291
GSM (Europe) Pty Ltd ACN 010 013 171
GSM (Central Sourcing) Pty Ltd ABN 12 089 138 732
Rocket Trademarks Pty Ltd ACN 097 257 522
GSM Rocket Australia Pty Ltd ABN 29 097 257 497
Key Brand names of the global group are Billabong, Von Zipper and Element.
Personal Information Collection
Collecting Personal Information from relevant parties is essential for Billabong to conduct its business. Personal Information is any information about you that identifies you or by which your identity can be reasonably determined. The collection of such information enables us to market Billabong through mechanisms such as the sponsorship of extreme sports events, the sponsorship of certain competitors to those events as well as general marketing promotions.
Collection may take place in a number of ways such as when you enter a promotion over the internet or request a catalogue over the telephone.
Specifically, Billabong will collect Personal Information from prospective employees or contractors, from existing or prospective sportspersons, from its trading partners and from existing or possible consumers of Billabong products.
On occasions, Billabong may need to collect personal information about you from third parties such as credit reporting agencies. If required by law we will obtain your consent to collect information from third party sources.
Personal Information Use
We use the personal information that we collect so that we can enhance the branding of our business being the design, production and distribution of surf and extreme sports’ apparel and accessories. To enable us to do this we may share your personal information with the related companies within the Billabong Group.
Specifically, Billabong uses information:
- From prospective employees or contractors to consider a possible employment relationship;
- From existing or prospective sportspersons to monitor or evaluate existing or possible sponsorship arrangements;
- From its trading partners to monitor or evaluate existing or possible trading relationships;
- From existing or possible consumers of Billabong's products to conduct competitions, to communicate effectively by Internet, to assist in the organisation of sporting events and to plan product lines and marketing strategies.
Personal Information Disclosure
Generally, Billabong will not disclose your personal information to a party outside Billabong unless it has your permission to do so. However, on occasion, Billabong may be required or authorised by law to disclose your personal information such as in response to a court subpoena. Billabong may also disclose your information to a party that may provide services or activities on our behalf providing that party is bound by the same privacy rules that we follow. Examples include
- mail service providers and printers for the marketing and distribution of company literature;
- debt collecting agencies;
- external payment system operators;
- insurers or prospective insurers and their underwriters;
- external advisers and contractors whom we may engage from time to time to carry out and advise on our functions and activities.
Access and Correction
You can contact our Privacy Officer if you would like details of your personal information which we may hold about you or if you would like us to correct it. Billabong will take all reasonable steps to ensure that your personal information is accurate, complete and up-to-date.
Depending on the nature of your request, we may ask you to complete a personal information request form. In certain cases, such as where information needs to be retrieved from archives, a fee may be charged to cover the cost of retrieval and the supply of this information to you.
In certain circumstances, Billabong may not be able to tell you what information we hold about you such as when the information relates to legal proceedings with you or the information would reveal Billabong's commercially sensitive decision-making process.
Our Privacy Officer's contact details are:
Privacy@billabong.com.au
Or write to us at the following address:
Privacy Officer
Billabong International Ltd
1 Billabong Place
Burleigh Heads QLD 4220
It is our policy to respond to all requests for personal information within a one month period.
Security of Personal Information
Personal Information is mainly held in secure electronic databases. We take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.
Use of Billabong's web site
- Information collected about you online
The Billabong web site relies on "cookies" to provide some services to you. A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer. The cookies used by Billabong are not used to track your browsing habits.
This web site only uses session cookies and only during a search query of the web site. Upon closing your browser the session cookie set by this web site is destroyed and no personal information is maintained which might identify you should you visit our web site at a later date.
- Use of information collected
We will only record your e-mail address if you send us a message. Your e-mail address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent.
This site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks transmitting information across the Internet.
Changes to this Statement
Billabong may amend this privacy policy from time to time to keep up to date with changes in the law, technology and market practice.
Further Information
If you would like any further information or wish to make a complaint please contact our Privacy Officer at either of the addresses above.
Should we not resolve your complaint to your satisfaction, you may apply to the Federal Privacy Commissioner to have your complaint investigated. The Federal Privacy Commissioner can be contacted on 1300 363 992, by fax on 02 9294 9666 or by email at privacy@privacy.gov.au.
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